Roberta Robbins
Roberta Robbins
Refund Policy
Last updated: October 2024
Personal Appointments
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Please submit all rescheduling/cancellation requests no later than 48 hours prior to the scheduled appointment.
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There are no refunds for missed appointments.
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No refunds will be issued for cancellation requests received less than 48 hours prior to the scheduled appointment time.
Online training
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Training course registrations will not be confirmed until registration is complete and billing information is received in full.
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In order to cancel or reschedule a confirmed training please submit an email request to support@robertarobbins.com.
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Please submit all cancellation requests no later than 5 business days prior to the scheduled course start date in order to receive a full refund of paid tuition fees.
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Please note that if you do not cancel or do not attend, you are responsible for payment.
Fees outstanding
When paying for courses by credit card, where the initial payment is a registration fee, or the first instalment payment, the remainder of the fee will be taken from the designated card according to the payment schedule given on receipt of the registration fee or instalment.
If any fee payments remain outstanding or invalidated without explanation, the following procedure will be set in motion:
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You will be issued with an invoice from Roberta Robbins, payable immediately.
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If the invoice is not paid within 14 days and you have not made contact with us, you will be withdrawn from the course.
You cannot continue in a course or enroll in another course with us if there is an outstanding debt.
One-day Courses/Seminars/Circles: Eligible for full refund if cancelling at least 5 business days prior to offering. No refunds will be issued for cancellations received within 5 business days prior to event. Please contact with there is an emergency if you can attend. Some situations maybe eligible for transfer of funds to another event. Please contact Roberta to discuss options.
2 - 5 Days Courses/Seminars/Live Special Events: Eligible for full refund if cancelling at least 28 business days prior to offering. No refunds will be issued for cancellations received within 28 days of the date of the offering.
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Sacred Soul Journey Event/Retreats: Deposit non-refundable. 50% refund if cancelling between 60 days to event date, minus deposit. No refunds will be issued for cancellations received within 60 days of the date of the event/retreat.
Special circumstances: A partial refund (minus administration fees) may result in cases of family and/or medical emergencies. This will be done case by case.
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Contact Us
If you have any questions about this Refund Policy, please contact us.